FREQUENTLY ASKED QUESTIONS

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Faq

SDX is a digital platform designed to facilitate secure, transparent, and efficient trading of voluntary carbon credits. We help businesses invest in decarbonization strategies and achieve Net Zero through market-driven solutions backed by cutting-edge technology.

Voluntary carbon credits are tradable certificates that represent the removal or reduction of one metric ton of carbon dioxide (or its equivalent) from the atmosphere. They are issued to projects that help combat climate change and can be purchased by businesses looking to offset their emissions voluntarily.

Our platform is open to:

  • Businesses looking to buy carbon credits for Net Zero goals;

  • Project developers issuing ICR-verified credits;

  • Institutional investors exploring ESG-aligned assets.

Individual investors may also be allowed depending on applicable regulatory requirements.

We work with verified registries such as the International Carbon Registry (ICR) to ensure all carbon credits on our platform meet recognized environmental and integrity standards. We also conduct due diligence on all issuers.

1. Proceed to the Login page by clicking on this link here
2. Click on the “Forgot Password” link.
3. Subsequently, enter your e-mail address that you had registered with and solve the reCaptcha.
4. Click Send.
5. You will receive a password recovery e-mail. From within the Password Recovery e-mail, click the link in the email to be directed to the Password Change page.
6. Within the Password Change page, you can provide a new password.

1. Log In via the Login Page by clicking on this link here
2. Proceed to the “Support” Page.
3. Send us a support request explaining the details of the problem that is encountered.

Simply click [Open an Account] on our website and follow the onboarding steps. You’ll need to complete KYC (Know Your Customer) verification and agree to our Terms of Service before accessing the trading platform.

Transaction fees, account fees, and registry-related costs may apply. A full fee schedule is available in your account dashboard and is disclosed before any transaction is finalized.

We use military-grade encryption, multi-factor authentication, and real-time monitoring to ensure your account and transactions are protected. Our infrastructure is regularly tested for vulnerabilities.