FREQUENTLY ASKED QUESTIONS

Questions? Find answers and general information quickly about Singapore Digital Exchange.
Faq

1. Log In via the Login Page by clicking on this link here

2. Proceed to the Profile Page.

3. Fill-in the basic information and save.

4. Go to the Verification folder in the Profile Page, complete the verification data and save.

5. Our KYC Team will verify your data and notify you of your approval status via a confirmation email.

1. Log In via the Login Page by clicking on this link here

2. Proceed to the “Buy & Sell” Page.

3. Select the market of your choice.

4. You can specify the type of the order, the amount of traded cryptocurrency and limit the price. In general, you can place following orders:

  • Buy order (I want to buy Cryptocurrency) - limit and market orders
  • Sell order (I want to sell Cryptocurrency) - limit and market orders

1. Log In via the Login Page by clicking on this link here

2. Proceed to the “Buy & Sell” Page.

3. Select the market of your choice.

4. Scroll down to the “Open Orders” section and check your current orders

5. There is a clickable button marked with an X on the left side of every open or paused order. After clicking you can cancel the order by confirming the subsequent dialog.

Market Orders (or “at best” orders) will be matched with the best available price on the market; therefore, getting matched instantly (if possible). “At best” execution orders requires only the amount of Cryptocurrency to be sold/bought. In contrary to limit orders, price limit cannot be specified for Market Orders. “Best execution” orders are best if:

  • You have no knowledge of the current market price structure.
  • You want to buy or sell a certain amount of cryptocurrency as quickly as possible.

1. Proceed to the Login page by clicking on this link here 2. Click on the “Forgot Password” link. 3. Subsequently, enter your e-mail address that you had registered with and solve the reCaptcha. 4. Click Send. 5. You will receive a password recovery e-mail. From within the Password Recovery e-mail, click the link in the email to be directed to the Password Change page. 6. Within the Password Change page, you can provide a new password.

1. Log In via the Login Page by clicking on this link here 2. Proceed to the “Support” Page. 3. Send us a support request explaining the details of the problem that is encountered.